Support
We're here to help you get the most from MailVeriQ Gateway.
Support Channels
Email Support
General Inquiries
Reach our support team for configuration questions, troubleshooting, and product guidance.
support@mailveriq.com
Priority Support
Enterprise & Business Plans
Enterprise and Business customers receive priority support with accelerated response times and a dedicated support engineer.
priority@mailveriq.com
Emergency
Critical Issues
For service outages or security incidents affecting production email flow, contact our emergency line for immediate assistance.
emergency@mailveriq.com
Sales
Pre-Sales & Demos
Interested in MailVeriQ? Our sales team can walk you through a live demo and discuss your organization's requirements.
sales@mailveriq.com
Response Times
Our support team operates globally to ensure timely resolution of your issues.
- Critical (P1): Service outage or complete email flow disruption — 1-hour initial response, 24/7
- High (P2): Major feature degradation or policy enforcement failure — 4-hour response during business hours
- Normal (P3): Configuration questions, non-blocking issues — 1 business day response
- Low (P4): Feature requests, general inquiries — 2 business day response
Enterprise plan customers receive enhanced SLAs with faster response and resolution targets. See our Service Level Agreement for details.
Getting Started
New to MailVeriQ? Here's how to get up and running quickly:
- Onboarding: Our implementation team guides you through initial gateway configuration, DNS setup, and policy creation.
- Training: We provide administrator training sessions covering policy management, quarantine workflows, and reporting.
- Documentation: Comprehensive product documentation is available within the MailVeriQ Gateway dashboard for all users.
Common Topics
Deployment & Configuration
- SMTP relay and smart host configuration
- DNS (MX/SPF/DKIM/DMARC) setup guidance
- TLS certificate configuration
- Multi-tenant environment setup
Policy Management
- Creating and testing DLP policies
- Custom regex pattern configuration
- Approval workflow and escalation setup
- Quarantine management best practices
Administration
- User and role management (RBAC)
- Audit log access and reporting
- SSO and directory integration
- Alert and notification configuration
Feedback & Feature Requests
We value your input. Share product feedback, feature requests, or improvement suggestions with our product team at feedback@mailveriq.com.
Security Concerns
To report a security vulnerability or concern, contact our security team at security@mailveriq.com. We follow responsible disclosure practices and acknowledge all reports within 24 hours.